Key Account Manager -Service (Permanent)

Agile Lab

is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation. We are looking for a

Key Account Manager

. In this role, you will own relationships with a portfolio of strategic enterprise clients, ensuring long-term value realisation, adoption of our solutions and commercial growth. You will act as the trusted advisor for your accounts, coordinating cross-functional teams across presales, delivery and post-sales to deliver exceptional outcomes and identify expansion opportunities. &##Account Strategy:

Define and execute account plans that deliver business value, retention and revenue growth for each assigned client. Customer Relationship Management:

Serve as the single point of contact for executive and senior stakeholders, building trust and aligning Agile Lab’s offerings with customer objectives. Cross-functional Coordination:

Collaborate with Sales, Delivery, Product and Customer Success teams to ensure on-time, high-quality execution of projects and services. Commercial Expansion:

lead commercial negotiations and contract discussions in partnership with the sales team. Track and report on account KPIs, business outcomes and adoption metrics; Risk Management:

Proactively identify risks to delivery or relationship health and coordinate mitigation plans to protect account satisfaction and revenue. 5+ years of experience

in key account management, customer success or strategic sales within IT, data or technology-driven environments. ~ Proven track record

of managing enterprise accounts and achieving retention and growth targets. ~ Strong stakeholder management

and executive presence, with the ability to influence at senior levels. ~ Commercial acumen with experience in contract negotiation, forecasting and pipeline management. ~ Familiarity with project delivery lifecycles and ability to coordinate technical and non-technical teams. ~ Full professional proficiency in both

Italian and English

. ~ Willingness to travel to client sites when required.

&##Full remote or hybrid working in our offices: Training monthly budget (time and money); Agile Nomads Experience

: opportunity to work for 2 weeks abroad; We like data, certainly, so anything that is measurable;