Operations manager (truccazzano, italy)

The Company: Dinçer Logistics provides logistic solutions ranging from warehousing and storage services to transport, raw material supply to end-user services, and from e-commerce to contract logistics. Among the most renowned logistics operators in Turkey, Dinçer Logistics provides a flawless service, The company is based in Istanbul, Turkey, with a distribution network spread over 81 provinces of Turkey and 6 countries in Europe.

The Role: Overall responsibility for warehouse operations and agreed performance levels. Reporting directly to the Country Manager

Ensure that distribution center operations (inbound & outbound, warehouse management, storage, reverse logistics, VAS) are conducted according to agreed-upon KPIs and criteria Receive requirements and regular feedback from management and integrate them into operational plans, resolve issues related to requests that deviate from the contractual terms Build and manage the warehouse team of operational specialists, shift supervisors, and operational employees, including their budget Plan the daily warehouse activity optimizing resources and productivity Own and continuously improve warehouse processes: goods receiving, warehousing, order preparation, reverse logistics, inventory management, and maintenance of tools and equipment Monitor actual costs and specific KPIs daily and take necessary improvement actions Ensure that all QHSE processes, procedures, and standards are followed, as well as legal and regulatory compliance, and that we operate with a continuous improvement mindset The Requirements: Bachelor's degree preferred Minimum 10-15 years of experience Excellent command of the local language and proficiency in English Excellent knowledge of MS Office applications Experience in a multinational logistics company Supervisory/managerial experience in a similar role with a good understanding of procedures and compliance regarding warehouse operations Experience with warehouse space and process design, racking systems, warehouse equipment (forklifts, reach trucks), and WMS Strong communication skills, including with senior management Strong analytical and problem-solving skills with great attention to detail Stress tolerance – Maintain a calm and positive attitude during stressful situations Strong team player Multitasking between two or three primary projects at a time