Customer Service Representative with Italian & English

Customer Service Representative (Italian/English), Agrigento, IT Our client is a leader in foot health' dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research' innovative development' and collaborative partnerships' they strive to unlock the full potential of human movement by prioritising foot health and well-being.

Responsibilities

Customer Advocate: Act as a passionate advocate for our customers ensuring their needs and concerns are addressed effectively and efficiently.

Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.

Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels including phone, email, chat, and social media.

Problem Solver: Analyse customer issues, identify root causes and proactively offer personalised solutions.

Brand Ambassador: Authentically represent the brand and its values in every interaction fostering positive customer relationships.

Requirements

Excellent Communication: Fluent in Italian with exceptional grammar and spelling.

Strong English Proficiency: Fluency in both written and spoken English.

Customer-Centric Approach: A genuine passion for delivering outstanding customer service with the ability to handle sensitive calls with empathy and understanding.

Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.

Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

Start Date: March 2026.

Hours: Full-Time 39 hours/week.

Work Schedule: Monday to Friday between 9:00 am & 6:00 pm.

Salary: €18.095 gross per year.

Holidays: 24 calendar days.

Work Model: Hybrid.

Training: 1 week of training from Monday to Friday 9:00 am to 6:00 pm.

Office Location: Barcelona (La Sagrera).

Career Growth: Ongoing training and development.

Health Benefits: Discounted health insurance.

Skill Development: LinkedIn learning and certifications.

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