Sales Manager

Job Title:

Senior Sales Manager Location:

Gurgaon (Work from Office) Reporting To:

Sales Head Department:

Sales – Lending Education:

Bachelor’s degree in business, Finance, or related field.

Candidate Profile

Experience:

8+ years in sales with at least

3–4 years in team management . Industry:

Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred). Team Management:

Experience handling

large inside sales or Telecalling teams (50+ members) .

Job Summary We are looking for an experienced

Senior Sales Manager

to lead and manage a large inside sales/telecalling team focused on loan products. The role requires strong leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.

Key Responsibilities

1. Sales Target Achievement Drive the team to achieve

daily, weekly, and monthly sales and disbursement targets . Monitor productivity and ensure consistent improvement in sales performance.

2. Team Leadership & Performance Management Lead, mentor, and manage a

large sales team (50+ members)

including supervisors and agents. Conduct regular performance reviews, coaching sessions, and quality monitoring of calls. Provide feedback on

sales pitch, objection handling, tonality, and closing techniques .

3. Operational Management Manage and optimize key sales KPIs such as

conversion rates, average handling time (AHT), and revenue per RM . Ensure smooth functioning of the

telecalling / inside sales operations .

4. Hiring & Team Development Lead

recruitment, onboarding, and training

of new team members to scale operations. Build a high-performing sales culture through structured training and continuous mentoring.

5. Sales Strategy & Reporting Analyse sales data, pipeline, and trends to identify improvement opportunities. Prepare

performance dashboards and reports

for senior management.

6. Compliance & Process Adherence Ensure all sales activities and loan processes follow

internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India . 7. Market & Competitive Intelligence Track

market trends, competitor strategies, and product positioning

to refine sales approach.

Skills: Strong leadership and team management skills Excellent negotiation and communication abilities Strong understanding of

credit and financial products Proven track record of achieving

sales and disbursement targets