Head of Product

Job Title: Head of Product Location:

Kolkata / Bangalore Experience:

12 – 15 years

Role Overview We are looking for a visionary

Head of Product

to own the complete product strategy and roadmap for our Client's AI CX platform. They will

lead product innovation across our AI QMS, Conversational AI, Accent Harmonization, and Workforce Intelligence.

This is a high-impact leadership role where they will shape the future of AI-powered contact center technology and directly drive revenue growth, customer retention, and market leadership.

Key Responsibilities Define and own the

end-to-end product vision, strategy, and multi-year roadmap

for the entire client's platform Lead, mentor, and grow a team of

Product Managers, UX Designers, and Analysts Work closely with

Engineering, Sales, Customer Success, and CXO-level clients

to ensure strong product-market fit and measurable business outcomes Translate customer feedback, market trends, competitive intelligence, and contactcenter metrics ( AHT, CSAT, QA compliance, agent attrition ) into prioritized features and enhancements Drive

successful product launches, go-to-market execution, and post-launch iteration Partner with the

AI Engineering team

to bring cutting-edge capabilities (voice AI, real-time analytics, generative AI) to

market faster than competitors Own product P&L impact and deliver clear ROI stories for enterprise buyers

Skills and Experience Strong experience building and scaling AI-powered SaaS products

(especially in Conversational AI, CCaaS, CX platforms, Quality Management, or Martech) Deep domain knowledge of

contact center / BPO operations and metrics Proven ability to

lead cross-functional teams and influence stakeholders

at all levels Excellent analytical and data-driven decision-making skills with strong prioritization and roadmap management experience Passion for

AI/ML technologies and their real-world application in enterprise software Outstanding

communication and storytelling skills

i.e. you can present product vision to both technical and business audiences

Eligibility Criteria 12–15 years of total experience

in

Product Management Minimum 5–7 years in a Product Leadership role Bachelor’s or Master’s degree

in Computer Science, Engineering, MBA, or equivalent Experience in

enterprise SaaS

(ideally serving BPO, BFSI, healthcare, or telecom sectors) is highly preferred

Interested Candidates Kindly forward your CVs at

ritika@anthroplace.in

or

(+91)6289828600