Customer Support [T500-23696]

About VIP (Vermont Information Processing, Inc.) We are the leading technology provider powering the beverage industry, delivering integrated software solutions that connect suppliers, distributors, bottlers, and retailers across all three tiers. Since 1972, from our headquarters in Colchester, Vermont, we have focused on optimizing daily workflows and driving efficiency, visibility, and value through innovative applications like KARMA and Order Stream, for businesses of every size and type. Today, with over 800 employees across 20 states and 3 countries, more than 63,000 monthly active users, and systems that process over 80% of U.S. beer volume, we enable seamless data exchange, stronger performance, and industry-wide growth by working side by side with our customers.

About VIP India India’s deep and diverse talent pool plays a major role in our global growth strategy. That is why we have expanded our global footprint with the establishment of VIP India, a state-of-the-art innovation hub in Mumbai India . At VIP India, we are a high-impact, inclusive, and collaborative ecosystem where a community of talented professionals come together to drive digital innovation and transform the global beverage industry.

Duties and Responsibilities: The core focus will be to implement and support APIs for customers to integrate solutions with our products. Proficient in picking up Customer Solutions on an ongoing basis. Should be able to clean, transform, load and test data sets / systems and keep records of received vs processed data sets. Should be able to communicate with customers fluently to resolve data issues. Protects organization's value by keeping information confidential. Ensure proper follow-up with Customers for Case closures. Data Entry Operation Keep in touch with the Product Enhancements from time to time (i. e. Release after Release). Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data. Records data by operating data entry equipment; coding information; resolving processing problems. Protects the organization's value by keeping information confidential.

Technical Skills: Essential Proficient in Office tools viz. MS Excel, Word, Presentation etc. Should have a typing speed of 40-60 WPM Familiarity with making API calls via an HTTP Client SQL . Desirable Familiarity with HTTP services Experience with JSON Experience with Postman.

Soft Skills: Essential Good verbal and written communication skills Good analytical skills Basic understanding of Web Server, HTML, XML.

Desirable: Worked in Support or Customer Facing Role.

Educational Qualification or Professional Certification: B.E. (IT / CS), MCA, Diploma (IT / CS).

Working Condition: Candidate will need to overlap work times with US time zones. Candidate will not have to work in night shift Experience. Candidate should have 2-3 years of experience.