Banking Techno-Functional Consultant

Job Title : Banking Techno-Functional Consultant SugarCRM Location: Thrissur, Kerala Work from Office Contract : 1 year

Job Description Summary: Responsible for designing, customizing, and maintaining the SugarCRM platform to meet specific business needs, utilizing strong

PHP, MySQL , and

JavaScript

skills. Advises and implementing banking

customer relationship management

(SugarCRM) solutions which will include in depth

functional & technical expertise in Customer360, Accounts, Services Request, Lead & Campaign Management, Reporting functions, administrative functions, dashboards, data migration

etc. Should be able to independently manage requirements, application selection, modernization priorities, design and approach, application integration, testing, deployment and application support.

10 to 15

years in

banking industry

implementing / modernizing banking applications and support services exclusively in

SugarCRM Experience in working in large banking implementations and/or application support services for Indian clients. Troubleshoot and resolve bugs and issues related to the CRM system, ensuring optimal performance and providing operational support for production applications. Experience in integrating

SugarCRM with customer onboarding systems, Lending, Internet Banking, Mobile Banking, Payments, CBS ,

APIs (REST/SOAP) etc. Knowledge in banking domain, especially for India specific requirements. Techno-functional knowledge of industry standard banking applications Strong Technical expertise in

PHP8.x, Elastic Search, Oracle, Java Script, Linux, TIBCO, API Gateway, Data migration

etc Familiarity with web fundamentals like HTML, CSS, AJAX, and exposure to JavaScript frameworks Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams Excellent analytical and logical skills to solve complex problems and debug code effectively

Preferred Technical and Professional Experience Software Engineering Life Cycle deliverables for banking implementations. Experience in working with banking application vendors Work closely with the business team to analyse business requirements, organise design reviews, test execution and support. Good communication skills Experience in using and implementing DevSecOps processes Past experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies