Associate Program Manager (Upto 12LPA)

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

- Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently. - Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction. - Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement. - Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation. - Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions. - Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

- 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc - Educational background from a Tier 1 institution (IITs, IIMs, top engineering or business schools preferred) - Experience in designing and scaling operational processes. - Experienced in successfully managing a team of 5-10 team members. - Strong problem-solving skills with a focus on execution and delivering results. - Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time - Excellent stakeholder management and communication skills. - Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

- A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career - Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops - Energy and agility of a startup with structured processes that support long-term growth - Tools, support, and mentorship to fast-track your learning curve - Access to cutting-edge AI-driven solutions and automation technology - Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients