Tele Counsellor (edutech)

Job Summary - Tele Counsellor - Salary 18-20K per month

Role Summary The Tele-Counsellor is responsible for engaging prospective students and parents over phone, email, and digital channels to provide information about academic programs, admission processes, eligibility criteria, and career pathways. The role focuses on lead conversion, relationship building, and supporting enrollment targets. Key Responsibilities Contact and follow up with prospective students generated through marketing campaigns, website inquiries, and referrals Provide accurate information about programs, curriculum, fees, admission criteria, scholarships, and timelines Understand student needs and recommend suitable courses or career pathways Counsel students and parents on educational opportunities and career prospects Maintain detailed and accurate records in CRM/ATS systems Achieve monthly/quarterly enrollment and conversion targets Coordinate with admissions, marketing, and academic teams for seamless student onboarding Handle objections professionally and provide timely follow-ups Ensure high levels of customer satisfaction and service quality Qualifications & Experience Bachelor’s degree in Business, Education, Communications, or related field 1–3 years of experience in tele-counselling, academic advising, admissions, or inside sales (education sector preferred) Strong communication and interpersonal skills Experience using CRM systems Target-oriented with strong persuasion skills