Service Engineer

Location: Hyderabad

Reporting To: Service Manager

Job Description • Onsite Customer visit for Installation & Support to resolve all technical issues • Coordination with technical/software team for removing “Bugs” • Coordination with sales and coordination team for all supply issue • Resolve all the technical & non technical issue onsite • Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team • Discussion with customer and resolve all issues • Preparation of Service Reports and Issue wise MOM • Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material • Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage • Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD • Synchronize the same to be used as reference • For all out of warrantee systems plan for AMC, in consultation with sales team • Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification • Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Experience • 2–4 Years

Skills and Knowledge required • Service & trouble shooting of embedded systems • Integration of system of PLC or Non-PLC base machines • Ability to travel across the World • Ability to travel as per requirement

Competencies (Behavioural Skills) required • People Management • Negotiation Skills • Relationship Skills • Analytical and Problem Solving • Proactive • Communicate effectively, verbally and in writing, to a diverse audience • Plan, organize and prioritize work • Demonstrate the highest level of ethical behavior • Remain flexible in order to adapt to changes in work environment • Study and apply new information, and take initiative • Excellent time-management, problem-prevention and problem-solving skills • Work accurately with close attention to detail • Maintain confidentiality of sensitive information • Possess a work ethic that includes neatness, punctuality and accuracy