Quality Assurance Engineer

Role Summary:

We are seeking a skilled QA Engineer with strong hands-on experience in Automation Testing and ServiceNow Automated Test Framework (ATF). The candidate will be responsible for designing, developing, and executing automated test scripts, validating ServiceNow functionalities, and ensuring high-quality, reliable product releases. This role requires a blend of functional testing expertise, automation capability, and strong understanding of ServiceNow processes.

Automation Testing:

Design, develop, and execute automated test scripts for Web and API applications.

Build and maintain automation frameworks using Selenium WebDriver, TestNG/JUnit, or similar tools.

Integrate test automation into CI/CD pipelines (Jenkins, GitLab, Azure DevOps).

Analyze automation results, debug failures, and optimize scripts for reusability and stability.

ServiceNow ATF Testing:

Create, execute, and maintain ATF test suites for ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, and custom applications.

Automate regression test packs for ServiceNow releases, upgrades, and custom enhancements.

Validate catalog items, flows, workflows, integrations, UI policies/actions, and custom logic using ATF.

Troubleshoot ATF test failures and collaborate with ServiceNow developers for timely resolution.

Quality Assurance & Collaboration:

Participate in requirement analysis, user story review, and sprint planning.

Identify test gaps and ensure end-to-end functional and regression coverage.

Log and track defects using JIRA/ServiceNow and drive resolution with development teams.

Prepare and maintain QA documentation: test plans, test cases, execution reports, and traceability matrices.

Work closely with product owners, developers, and cross-functional teams to ensure quality at every stage.

Required Skills & Experience:

3–7+ years of QA experience with strong exposure to Automation Testing and ServiceNow ATF.

Hands-on experience in: Selenium WebDriver, TestNG/JUnit

Programming languages: Java/Python/JavaScript (any one required)

ServiceNow ATF for automated testing of modules and workflows

Experience with CI/CD tools (Jenkins, GitLab, Azure DevOps).

Strong understanding of SDLC, STLC, and Agile/Scrum practices.

Good communication, analytical thinking, and debugging skills.

Good to Have:

Knowledge of ServiceNow scripting (Glide), business rules, and workflows.

API testing experience with Postman, RestAssured, or ReadyAPI.

Exposure to cloud-based testing tools like BrowserStack or Sauce Labs.

Understanding of ITIL processes.