Associate Product Manager – Payments (Middle East)

About the Company

FirstCry is Asia’s largest omnichannel platform for baby & kids products, and our Middle East division is scaling rapidly across UAE & KSA.

About the Role

We are looking for a high-energy Associate Product Manager – Payments who can optimize checkout performance, improve payment success rates in a multi-currency environment, and leverage AI to enhance product delivery. This role sits at the intersection of Payments, Data, and Customer Experience.

Responsibilities

Own the roadmap for payment modules (ideation to launch) Create PRDs, user stories & wireframes Analyze transaction failures, bin-level performance & gateway latencies Drive payment Success Rate (SR) optimization Partner with Business, Operations & Engineering teams Lead QA & UAT cycles for seamless releases Conduct deep research on ME payment trends (BNPL, COD, digital wallets) Use AI tools to improve documentation, testing & insights

Qualifications

B.E./B.Tech (CS preferred) MBA from Tier 1 / Tier 2 institute (preferred)

Required Skills

1–3 years in Product Management (Fintech / E-commerce / Payments preferred) Strong understanding of Payment Gateways & API integrations Knowledge of card-bin analysis & multi-currency checkout flows Hands-on with Google Analytics 4, SQL, Tableau/PowerBI/Looker Experience with Figma/Miro/Balsamiq Strong communication & stakeholder management skills Self-driven, analytical & customer-obsessed mindset

Preferred Skills

Experience in diverse payment ecosystems such as:

Mada Apple Pay STC Pay Directly impact the growth of a fast-scaling international e-commerce business in the GCC region.

Equal Opportunity Statement We are committed to diversity and inclusivity.

Interested candidates can e-mail directly to

cnt.nilakhi.bhattacharjee@firstcry.in