Lead L3 support operation

Hello, Greeting from

\"Kotak Life Insurance\" Job Role - L3 Support lead Location - Goregaon (Mumbai) Candidate preferred location -Mumbai Contact Person - Sangita Mandal (8369252270) Interested person can share there resume at

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Responsibilities: Lead L3 Support Operations: o Oversee and manage the daily operations of the L3 microservices support team, including incident management, problem management, and root cause analysis (RCA). o Act as the primary point of escalation for critical and complex production issues that cannot be resolved by L1 or L2 support. o Drive the resolution of high-severity incidents, ensuring timely communication to stakeholders and minimal impact on business operations. o Implement and enforce ITIL best practices for incident, problem, and change management. o Develop and maintain comprehensive documentation, runbooks, and knowledge articles for microservices troubleshooting and resolution. Technical Expertise & Troubleshooting: o Possess deep technical expertise in microservices architecture, design patterns, and common challenges (e.g., inter-service communication, distributed tracing, data consistency). o Perform in-depth analysis and debugging of complex issues across various microservices, including code-level investigation. o Identify recurring problems and proactively implement permanent fixes and preventive measures. o Utilize monitoring, logging, and tracing tools (e.g., Splunk, ELK Stack, Prometheus, Grafana, Jaeger) to diagnose and resolve issues. o Hands-on experience with containerization (Docker) and orchestration (Kubernetes) technologies for deploying and managing microservices.

Required Skills and Qualifications: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 8+ years of experience in IT support, with at least 3-5 years in an L3 support role focusing on microservices architectures. Strong hands-on experience with at least one major programming language (e.g., Java, Python, Node.js, Go) used in microservices development. In-depth understanding of microservices architecture principles, design patterns (e.g., API Gateway, Service Mesh, Event-Driven Architecture), and distributed systems. Proficiency with containerization technologies (Docker) and orchestration platforms (Kubernetes). Experience with cloud platforms (AWS, Azure, GCP) and cloud-native services. Expertise in troubleshooting and debugging complex applications in a distributed environment. Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, ELK Stack, Prometheus, Grafana, AppDynamics, Dynatrace). Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Cassandra)