Service Engineer

Experience: 2–4 Years Qualification: Diploma / B.E. / B.Tech in Mechanical / Electrical / Mechatronics / Instrumentation Job Purpose To ensure successful installation, commissioning, servicing, and troubleshooting of pharmaceutical machinery at customer sites, while delivering excellent technical support and maintaining high customer satisfaction. Key Responsibilities Installation & Commissioning Perform

installation, commissioning, and start‑up

of pharmaceutical machinery at customer sites. Ensure machines are installed as per

technical drawings, SOPs, and validation requirements . Conduct

machine trials, FAT/SAT support , and ensure smooth handover to customers. Train customer operators and maintenance teams on

machine operation, safety, and basic troubleshooting . Troubleshooting & Technical Support Diagnose and

troubleshoot mechanical, electrical, pneumatic, and automation issues . Provide

on‑site and remote technical support

to customers. Analyze machine breakdowns and implement

effective corrective and preventive actions . Ensure timely resolution of issues to minimize machine downtime. Customer Support & Application Understanding Understand

machine applications, customer processes, and production requirements . Support customers in

process optimization and performance improvement . Act as the technical interface between customer and internal departments (Design, Production, QA). Documentation & Reporting Prepare and maintain

service reports, commissioning documents, and visit summaries . Record machine performance data, issues, and solution history. Follow GMP, safety, and company SOPs during service activities. Communication & Coordination Communicate effectively with customers, internal teams, and management. Provide clear technical explanations and guidance to customers. Represent the company professionally at customer sites. Skills & Competencies Technical Skills Strong knowledge of

pharma machinery

(Packaging, Tablet, Capsule, Liquid, or related equipment). Good understanding of

electrical, mechanical, pneumatic, and PLC systems . Familiarity with

GMP, FDA, and pharmaceutical manufacturing standards . Ability to read

electrical schematics, mechanical drawings, and manuals . Soft Skills Excellent problem‑solving and analytical skills Strong

communication and customer‑handling skills Ability to work independently and under pressure Willingness to travel extensively and work at customer sites Preferred Attributes Experience in

pharmaceutical machinery manufacturing or service Exposure to

automation, PLC troubleshooting, HMI, and VFDs Customer‑centric attitude with a focus on quality service delivery Key Performance Indicators (KPIs) Timely installation and commissioning First‑time resolution of service issues Customer satisfaction score Documentation accuracy and compliance Response and turnaround time