Client Servicing Executive

Company Description

Red Dash Media is a forward-thinking agency specializing in innovation, strategy, branding, social media, and digital marketing. In today's rapidly evolving digital landscape, we focus on crafting customized strategies to help businesses strengthen their online presence and engage their audiences effectively. By leveraging expertise across diverse digital platforms, we deliver creative and results-driven approaches to meet our clients' unique needs. Our goal is to help businesses thrive by creating impactful brand engagement and enhancing customer conversion. Headquartered in a dynamic environment, we strive to shape digital marketing trends and continuously innovate our service offerings.

Industry:

Marketing / Advertising / Digital Agency Experience Required:

2–5 Years Salary:

25k-35k

We are seeking a dynamic and client-focused Client Servicing Executive with experience in a marketing or digital agency environment. The ideal candidate should have proven experience managing multiple clients simultaneously, particularly handling social media accounts and website-related projects. This role requires strong communication skills, project coordination ability, and a solution-oriented mindset to ensure seamless execution of marketing campaigns and client satisfaction.

Client Relationship Management Act as the primary point of contact for assigned clients. Build and maintain strong, long-term client relationships. Understand client objectives, brand guidelines, and business goals. Conduct regular meetings and provide campaign updates and performance reports.

Social Media Account Management Coordinate with internal creative and performance teams to execute social media strategies. Ensure timely delivery of content calendars, creatives, captions, and campaign launches. Monitor campaign performance and share insights with clients. Handle client feedback and revisions efficiently.

Website Project Coordination Gather website requirements from clients and prepare detailed briefs. Coordinate with design and development teams for website creation, updates, or revamps. Ensure timely delivery of website projects as per agreed timelines. Facilitate testing, approvals, and go-live processes.

Project & Workflow Management Manage multiple client accounts simultaneously without compromising quality. Track project timelines, deliverables, and approvals. Maintain documentation of client communications, briefs, and project scope. Ensure internal teams are aligned with client expectations.

Reporting & Strategy Support Prepare monthly performance reports for social media and website analytics. Share recommendations for campaign improvement and growth opportunities. Assist in strategy discussions and campaign planning.

Key Requirements 2–5 years of experience in a marketing/digital agency. Experience handling multiple clients across social media and website projects. Strong understanding of social media platforms (Instagram, Facebook, LinkedIn, etc.). Basic knowledge of website structure, CMS platforms, and digital marketing fundamentals. Excellent verbal and written communication skills. Strong coordination and multitasking abilities. Ability to manage deadlines in a fast-paced agency environment. Proficiency in MS Office and project management tools.