Operations Manager

Job Summary

We are hiring a Sr. Associate – Branch Operations to manage day-to-day branch activities, support sales operations, and ensure excellent customer service within the BFSI sector.

Key Responsibilities

Branch Operations

- Handle day-to-day branch operations and ensure smooth functioning. - Coordinate with internal teams for timely execution of tasks. - Maintain accurate records, MIS, and operational reports. - Identify operational gaps and suggest process improvements. - Ensure compliance with company policies and procedures. - Maintain a safe and organized branch environment.

Sales & Customer Engagement

- Calling customers for policy revival activities. - Provide sales support to the branch team. - Cross-sell and up-sell insurance products to walk-in customers. - Handle customer queries and deliver excellent customer service. - Support branch targets and meet assigned timelines.

Eligibility Criteria

- Minimum 1 year of experience in BFSI sector is mandatory. - Experience in insurance, banking, NBFC, or financial services preferred. - Good communication and coordination skills. - Basic computer and MIS knowledge.

Contact:

HR – Nisha

- Phone / WhatsApp: +91 9904750213