Contact Center Engineer

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet

Job Title: Network Engineering Senior Engineer Location: Chennai Work Type: Hybrid

Position Description: A senior-level

Contact Center Engineer

who can architect, implement, support, and enhance a global enterprise Cisco UCCE + NICE CXone environment, with strong expertise in call recording, speech analytics, routing, and dialer technologies. The ideal candidate likely has: 7–12+ years in enterprise contact center engineering Strong Cisco UCCE background NICE CXone implementation experience Experience supporting large global contact centers Comfort with complex integrations Experience with financial services or regulated environments (bonus)

TekWissen® Group is an equal opportunity employer supporting workforce diversity.