Pharmacist – Platform Support / Service Desk (Clinics & Pharmacies)

Remote (India) · Full-time · UK business hours

About Script Assist

Script Assist is a UK-based

healthtech platform

powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows safe, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting.

We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale.

Important:

This is

not

a patient-facing role and you will

not

make clinical decisions. It’s a high-ownership

platform support / service desk

role for a pharmacist who is

tech-forward

and loves structured problem-solving.

The Role

You’ll be part of Script Assist’s

Platform Support / Customer Operations

team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues, and escalate with high-quality evidence so problems get fixed quickly and permanently.

This role suits pharmacists who enjoy: software systems and troubleshooting workflow operations and process discipline turning messy partner problems into clean, actionable tickets

What you’ll do (pharmacy operations + platform support) Provide

platform support

and

service desk

coverage for pharmacy and clinic partners Triage operational issues across

pharmacy workflows : dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions Support

prescribing/dispensing operations

from an operational perspective (non-clinical execution, SOP-led) Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly Maintain high-quality operational documentation and audit-friendly logs Communicate clearly with partners: status updates, next steps, what information is needed Identify repeat issues and contribute to SOP/playbook improvements to reduce future tickets

What “tech-forward pharmacist” means here We’re not looking for someone who can tolerate software. We want a pharmacist who: is comfortable inside complex systems (dashboards, statuses, workflows, queues) naturally troubleshoots issues and learns tools fast writes clear, structured updates and issue reports thinks in workflows and exceptions (“if X → then Y; if edge case Z → escalate”)

Must-haves BPharm / MPharm (or higher) Strong English (written and spoken) Comfortable working

UK business hours Detail-oriented, calm under pressure, process-driven

High-signal experience Pharmacy operations exposure (dispensing workflows, inventory, batch/expiry, delivery exceptions) Healthtech / telemedicine / pharmacy platform exposure Any structured support environment (queue-based work, SOP-led escalation, audit trails

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