Customer Service Representative

Company Description Surya Roshni, established in 1973, has grown from a small steel tube manufacturing unit to a globally recognized Indian manufacturing company, exporting to over 48 countries with a turnover of approximately Rs. 5,000 Crore (US$ 800 million). Its lighting division, launched in 1985, is a leading brand with more than a 25% market share, specializing in energy-efficient LED technology that offers cost-effective and long-lasting solutions. With fully integrated production plants in Kashipur and Gwalior, supported by the Surya Technology & Innovation Center (STIC), Surya delivers cutting-edge lighting products. The company holds multiple ISO certifications and is known for its compliance with international performance safety standards and commitment to environmental sustainability.

Role Description This is a full-time remote role for a Customer Service Representative. The role involves assisting customers by providing support, resolving inquiries, handling complaints, and ensuring a satisfying customer experience. Responsibilities include actively engaging with customers to address their needs, maintaining a high standard of customer service, and contributing to the overall improvement of customer satisfaction and loyalty. Strong communication and problem-solving are integral to the daily tasks.

Qualifications Customer Service, Customer Support, and Customer Service Representatives skills to address and resolve customer needs efficiently Proven ability to improve Customer Satisfaction and deliver excellent Customer Experience Exceptional communication and interpersonal skills for effective interaction with diverse customers Strong problem-solving abilities and the capability to remain calm under pressure Proficiency in using customer relationship management (CRM) software is preferred Highly motivated and able to work independently in a remote environment Previous experience in a customer-facing role is an advantage High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus