Manager, Order to Cash

About the Role We are looking for an experienced Manager – Order to Cash (M&A) to lead end-to-end Order to Cash (O2C) operations for Cvent with a specific focus on mergers and acquisitions (M&A). This role will own and manage key O2C sub-functions including contracts management, billing, collections, cash application, dispute and query management, and customer account management.

The ideal candidate has deep functional expertise in O2C, hands-on experience driving AI/automation projects within O2C, and a strong track record of supporting M&A integrations from a finance operations perspective. They will partner closely with cross-functional teams (Finance, Sales, Legal, Revenue Operations, IT, and Integration/M&A teams) to ensure a seamless and scalable post-merger O2C landscape.

What You Will Be Doing

• Order to Cash Operations Leadership o Lead day-to-day O2C operations across contracts management, billing, collections, cash applications, dispute management, query management, and customer management, ensuring accuracy, timeliness, and adherence to policies and controls. o Define and track KPIs across the O2C cycle (DSO, aging, bad debt, billing accuracy, unapplied cash, dispute cycle time, query TAT, etc.) and drive continuous improvement. o Own and refine end-to-end O2C processes, SOPs, and controls to support scale, compliance, and audit requirements. o Ensure high-quality customer experience in all O2C touchpoints, balancing risk management with a strong customer-centric approach.

• M&A Integration – O2C Workstream o Collaborate with M&A group for integration and migration initiatives, providing process expertise and support. o Collaborate with M&A group to assess target company O2C processes, policies, SLAs, and systems; identify gaps and integration requirements vs. Cvent standards. o Mitigate integration risks tied to revenue leakage, billing errors, collection delays, and customer experience.

• AI, Automation, and Process Excellence in O2C o Identify and lead AI / automation initiatives within O2C (e.g., cash application automation, collections prioritization, dispute classification, conversational AI for customer queries, workflow digitization). o Partner with Data/AI, IT, and product/engineering teams to evaluate tools, build business cases, define requirements, and oversee implementation and adoption. o Use data and analytics to drive decision-making and continuous improvement (segmentation of portfolios, behavior-based collection strategies, dispute root-cause analytics, etc.). o Champion a culture of innovation, standardization, and automation within the O2C team.

• Stakeholder Management and Governance o Collaborate closely with Sales, Legal, Revenue Operations, FP&A, Accounting, and IT to ensure alignment on policies, contract terms, billing rules, and exception handling. o Represent O2C in cross-functional governance forums, audit reviews, and compliance discussions. o Drive strong communication and change management during M&A integrations and major process/system changes. o Ensure adherence to company policies, SOX/internal controls, and regulatory requirements across regions supported.

• Team Management and Development o Manage and develop a high-performing O2C team, including team leads and specialists across sub-functions. o Set clear goals, provide regular feedback, and create development plans to build domain depth and leadership capabilities within the team. o Foster a culture of ownership, accountability, collaboration, and customer-centricity.

What You Will Need for this Position

• 10+ years of progressive experience in Order to Cash / Accounts Receivable / Credit & Collections in a global or multi-region environment. • 3–5+ years of experience in leading and managing O2C teams, preferably in a shared services or centralized global operations setup. • Deep, hands-on expertise across: o Contracts management (commercial terms, billing schedules, renewals, amendments) o Billing and invoicing (subscriptions, milestones, usage-based, credits/adjustments) o Collections and credit management o Cash application and bank reconciliation o Dispute and query management (root-cause analysis, resolution workflows) o Customer account management (master data, account hierarchy, credit limits) • Demonstrated experience supporting M&A from an O2C/AR perspective (due diligence inputs, integration planning and execution, system/process harmonization). • Proven track record of driving AI and automation projects in O2C (e.g., implementing AI/ML-based tools, RPA, intelligent workflows, or chatbots) from ideation through to implementation and adoption. • Strong understanding of ERP and finance systems (e.g., SAP/Oracle/NetSuite or similar), O2C-related tools, and reporting/BI platforms. • Excellent analytical and problem-solving skills; ability to interpret complex data and translate insights into actions. • Strong communication, stakeholder management, and influencing skills; comfortable working with senior leadership and cross-functional teams across geographies and time zones. • Experience in a SaaS / technology / B2B environment. • Preferred professional certifications in finance, accounting, or process excellence (e.g., CA/CPA/MBA, Six Sigma, Lean, or similar). • Prior experience in setting up or scaling shared services / global business services for O2C. • Exposure to global revenue recognition concepts and collaboration with accounting on complex deal structures.

Key Success Metrics

• Reduction in DSO and overdue receivables. • Improvement in billing accuracy, cash application timeliness, and dispute resolution cycle time. • Successful, low-risk O2C integration for M&A transactions (minimal revenue leakage, stable customer experience). • Adoption and realized business impact of AI/automation initiatives within O2C. • Engagement, retention, and development of the O2C team