Customer Success Specialist

JJob Title: Client Success Partner (On-Site) Subtitle:

A hands-on, on-ground role focused on improving procurement and estimation outcomes Location:

Ahmedabad (with travel to Vadodara / Surat)

About the Company We are building an AI-powered procurement and estimation platform designed for EPCs, contractors, and project teams executing large CapEx projects across

Energy, Power, and Infrastructure . Our focus is on driving

real, measurable improvements

in procurement quality, speed, and outcomes—not just deploying another software tool.

About the Role This role exists because

real procurement transformation does not happen remotely . As a

Client Success Partner (On-Site) , you will work closely

inside client offices , alongside their procurement and estimation teams, to ensure the platform is used in a way that

materially improves how projects are procured and estimated .

It is a

relationship-led, outcome-driven, on-ground role

where you act as a trusted partner to the client and take full ownership of client success.

What You Will Do 1. Work Embedded Inside Client Teams Spend

1–2 days per week

at client offices Build strong working relationships with procurement heads, estimation teams, and project stakeholders Understand how procurement and estimation are actually executed on the ground 2. Improve Procurement & Estimation Outcomes Study existing procurement and estimation workflows Identify gaps, inefficiencies, and delays Guide teams on using the platform to improve: RFQ processes Vendor discovery and comparison Technical and commercial evaluations Internal alignment and clarity Provide hands-on support during

live procurement or estimation cycles

when required 3. Drive Adoption Through Alignment Align multiple stakeholders within the client organization Respectfully challenge existing processes and suggest better alternatives Ensure the platform becomes part of the client’s

daily procurement rhythm , not an occasional tool 4. Own Client Success & Renewals Act as the primary owner of client success outcomes Track and articulate value delivered to each client Lead renewal conversations grounded in

trust and demonstrated impact Drive long-term retention through consistent on-ground engagement 5. Act as a Feedback Bridge Work closely with: Vendor communication teams Technology and product teams Share structured feedback from real, on-ground usage Help adapt workflows to client-specific needs What Success Looks Like in 6 Months Clients actively rely on the platform for procurement and estimation Noticeable improvement in procurement quality and clarity Reduced back-and-forth with vendors Faster RFQ closures and stronger vendor comparisons High renewal rates driven by delivered value, not contracts

Required Skills & Traits Strong in-person communication and relationship-building skills Ability to understand and improve processes, not just execute tasks Confidence to challenge existing workflows constructively Comfortable working across multiple client locations in a week Curious, coachable, and comfortable with technology-enabled workflows Nice to Have EPC, PMC, or large contractor background Experience handling multiple projects or sites Exposure to procurement tools, ERPs, or workflow systems Compensation & Growth Competitive fixed salary Performance-linked annual variable based on renewals Travel expenses covered Clear growth path to

Regional Client Success Lead