Senior Sales & Client Management

Job Title: Senior Sales & Client Management Experience Required:

Minimum 5+ Years Location:

Kochi (or specify) Employment Type:

Full-time

Job Summary We are seeking an experienced

Sales & Client Management Manager

who will be primarily responsible for

converting qualified leads generated by the marketing team (online and offline)

into paying clients. The role involves end-to-end sales ownership—from lead engagement and closure to long-term client relationship management and account growth.

Key Responsibilities Lead Conversion & Sales Closure Actively engage and convert

online and offline leads generated by the marketing team

into confirmed clients. Follow up on inbound leads from digital campaigns, events, referrals, walk-ins, and partnerships. Understand client requirements and propose suitable solutions/services. Conduct sales meetings, product/service presentations, and negotiations to close deals. Ensure timely follow-ups and maintain a high lead-to-conversion ratio. Client Management & Relationship Building Serve as the single point of contact for assigned clients post-conversion. Build and maintain strong, long-term client relationships to ensure retention. Coordinate with internal teams to ensure smooth onboarding and service delivery. Handle client queries, concerns, and escalations professionally. Account Growth & Retention Identify upselling and cross-selling opportunities within existing clients. Conduct periodic reviews to understand client satisfaction and future needs. Ensure repeat business and referrals from existing clients. Reporting & Coordination Maintain accurate records of leads, conversions, and client interactions in CRM systems. Track lead status, conversion rates, and revenue generated. Share feedback with the marketing team to improve lead quality and campaign effectiveness. Prepare weekly and monthly sales performance reports for management.

Required Skills & Qualifications Minimum

5+ years of experience

in sales, lead conversion, and client management. Strong experience in

handling inbound leads

and closing deals. Excellent communication, persuasion, and negotiation skills. Ability to work closely with marketing teams and follow structured sales processes. Strong time management and follow-up discipline. Proficiency in CRM tools and MS Office.

Preferred Qualifications Experience in professional services, finance, recruitment, education, or consulting industries. MBA or equivalent qualification in Sales / Marketing is an added advantage.