Accounts Receivable Analyst - GST & Credit Memo Operations

Job Summary: The Analyst will be responsible for driving customer acceptance of rejected credit memos on the IMS portal to reduce tax liability exposure and ensure GST compliance. The role involves structured customer outreach (calls and emails), account-level analysis of rejected credit memos, logging and monitoring internal tickets, coordinating with cross-functional teams, and tracking cases through to final resolution.

The analyst will also collaborate with various stakeholders including Billing, Finance, Legal, Tax, Customer Service, and Sales to resolve customer disputes and queries, ensuring timely issue resolution and maintaining strong client relationships both internally and externally.

Job Description:

Analyze and group rejected credit memos at account level to determine outreach strategy. Conduct customer outreach for high-value and low-value accounts. Capture rejection reasons and initiate corrective actions via internal ticketing systems. Monitor ticket resolution and ensure customers accept original and revised documents on the IMS portal.

Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service, Sales) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally. Maintain accurate tracking of all actions, follow-ups, and closure status. Support invoice-related queries in coordination with collections and advisory teams. This role requires strong ownership, attention to detail, and the ability to manage a diverse portfolio of cases within strict GST timelines.

Basic Qualifications

• Degree in Finance, Accounting, Business Studies, or related field. • 3+years of experience in Accounts Receivables or other customer-facing roles. • Ability to deliver exceptional customer experience. • Strong written and verbal communication skills. • Good interpersonal skills and ability to work effectively in a team. • Strong organizational skills with the ability to prioritize and meet tight deadlines. • Proficiency in Microsoft Excel and Word.

Preferred Qualifications

• Post-graduate or master’s degree in accounting, Finance, or related field • Prior experience working with GST timelines. make the JD in to a single question