Grievance Cell Manager

MNR Educational Trust

Job Description – Grievance Cell Executive

Position Overview MNR Educational Trust is seeking a qualified and experienced Grievance Cell Executive to manage and strengthen the institution’s Grievance Redressal Cell. The role ensures timely, fair, and transparent resolution of grievances raised by students, parents, faculty, and staff, in accordance with institutional policies and statutory guidelines.

Key Responsibilities Receive, acknowledge, and register grievances through online and offline channels. Examine complaints, assess issues, and coordinate with relevant academic and administrative departments for resolution. Ensure grievances are resolved within stipulated timelines and in compliance with institutional and regulatory norms. Maintain accurate, confidential records of grievances, actions taken, and final outcomes. Prepare periodic reports, summaries, and documentation for management review and regulatory audits. Organize and support Grievance Redressal Committee meetings, including agenda preparation and minutes. Communicate grievance procedures, updates, and resolutions clearly to all stakeholders. Identify recurring issues and recommend corrective and preventive measures. Uphold confidentiality, neutrality, and professionalism in grievance handling.

Qualifications and Experience Postgraduate degree from a recognized university. Minimum

five years of experience

in academic or administrative departments of an educational institution. Experience in grievance handling, compliance, or student services is preferred.

Skills and Competencies Excellent verbal and written communication skills. Strong documentation, coordination, and organizational abilities. Ability to handle sensitive matters with empathy and discretion. Working knowledge of academic regulations, institutional policies, and compliance frameworks. Proficiency in MS Office and institutional record-management systems.

Age, Location & Compensation Location:

Head Office, Kukatpally . Salary Range: ₹20,000 – ₹40,000 per month, based on experience and qualifications.