Customer Relationship Specialist

Company Description Billionaire Luxury Living Pvt. Ltd. (formerly Prime Properties) is a premier real estate advisory and brokerage firm with a 25‑year presence across the Chandigarh Tricity- Panchkula, Mohali and Chandigarh. Combining deep local market knowledge with a client‑first approach, the firm advises high‑net‑worth individuals, investors and corporate clients on luxury residential, commercial and industrial property decisions that prioritize long‑term value and strong ROI. Backed by a track record of over ₹100 crore in transactions, Billionaire Luxury Living delivers end‑to‑end services-

market research, acquisition strategy, negotiation and post‑sale support — led by industry veterans Hardeep Sharma and Jagdeep Sharma. The company is built on trust, transparency and data‑driven insights, providing discreet, personalised solutions that protect capital and enhance long‑term asset performance. Role Description This is a full-time, on-site role for a Customer Relationship Specialist based in Panchkula. The role involves managing customer interactions, ensuring customer satisfaction, providing top-notch customer support, and addressing inquiries and concerns in a professional manner. The specialist will be responsible for fostering strong client relationships, identifying customer needs, and providing tailored solutions to enhance the overall customer experience. Additionally, the role will include collaborating with team members and providing insights for improving customer service processes. Qualifications Proven skills in Customer Satisfaction, Customer Service, and Customer Support Strong Communication and interpersonal abilities to effectively interact with clients Excellent Analytical Skills to understand customer needs and identify solutions Organizational skills and attention to detail for accurate and responsive service delivery Proficiency in CRM tools and technology is a plus Ability to work collaboratively with a team and deliver results under deadlines Prior experience in real estate or luxury services is advantageous Bachelor’s degree in Business Administration, Communications, or a related field is preferred