Customer Support Specialist

About Amenify

Amenify was founded in 2017 in San Francisco and has raised $25M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here:

About the Role: We are looking for a confident and customer-focused

Customer Support Specialist: US Voice Process

with a

strong American accent

to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset.

Note- This is an onsite night shift role

Key Responsibilities: Handle

inbound & outbound customer support calls

for US clients Assist customers with inquiries, service requests, follow-ups, and issue resolution Provide accurate information and ensure high customer satisfaction Maintain detailed call records in CRM systems Follow up on pending cases and ensure timely closures Meet daily/weekly call quality and performance targets

Requirements: Fluency in English with a full American accent (mandatory) Prior experience in

US voice process / international calling

preferred Excellent verbal communication and active listening skills Ability to handle objections and difficult conversations professionally Comfortable working in night shifts (US time zone) Basic knowledge of CRM tools and MS Office

What We’re Looking For: Strong pronunciation and Americanized speech clarity Customer-first approach High energy and confidence on calls Detail-oriented and disciplined

Why should you join us? Above-industry salary + performance bonus + monthly bonus Stock options according to performance in long term Team lunches and outings High-growth trajectory with rapid learning Best referral bonus in the market Massive ownership of work & projects Direct 1:1 time with founders Work with an ambitious, collaborative, transparent team

Meet our Founders: Danish Chopra Everett Lynn