Job Description
PEARLPICK VENTURES PRIVATE LIMITED
Job Title
:
Client Relationship Officer (CRO)
Experience
:
1–3 Years
Location
:
Chennai
Employment Type
:
Full-Time
About Us
Pearlpick Ventures is a leading Business and Legal Advisory firm that has served 5,000+ startups and MSMEs across India. We specialise in Trademarks, Patents, Copyrights, Designs, and Business Legal Compliance. Having our office headquartered in Chennai, we are expanding our team to deliver exceptional client experiences at scale.
Role Overview
The Client Relationship Officer serves as the primary point of contact between the firm and its clients, ensuring seamless communication, timely service delivery, and long-term client satisfaction. This role is critical to client retention, repeat business, and referral generation.
Roles & Responsibilities
Manage and maintain relationships with existing clients across trademark, patent, copyright, and legal compliance portfolios
Act as the single point of contact for all client queries, updates, and follow-ups
Coordinate with internal teams — Legal, Operations, and Accounts — to ensure timely delivery of filings, registrations, renewals, and advisory services
Provide proactive, regular updates to clients regarding case status, hearing dates, office action responses, and documentation requirements
Handle client communications professionally through calls, emails, WhatsApp, and in-person meetings
Identify additional client requirements (renewals, new filings, enforcement actions, compliance needs) and recommend suitable services
Maintain accurate and up-to-date records of all client interactions, follow-ups, and escalations in the firm's CRM system
Support the onboarding process for new clients, including document collection and initial briefing
Assist in collecting client feedback and resolving service-related concerns promptly
Contribute to client retention targets and support reactivation of dormant client accounts
Prepare periodic reports on client engagement, pending follow-ups, and service delivery timelines
Required Skills & Qualifications
Graduate or Postgraduate in any relevant discipline (Law, Business Administration, or Commerce preferred)
1–3 years of experience in client handling, customer relationship management, or account management (experience in a legal, CA, or professional services firm is a strong advantage)
Excellent verbal and written communication skills in English and Tamil
Strong interpersonal skills with the ability to build trust and maintain professional relationships
Good coordination, organisational, and follow-up abilities
Proficiency in MS Excel, Google Workspace, and basic reporting tools
Ability to handle multiple client accounts simultaneously and work under deadlines
A service-oriented mindset with attention to detail
Preferred (Good to Have)
Familiarity with IP filings, trademark procedures, or legal service workflows
Experience working with CRM tools (Zoho CRM, HubSpot, or similar)
Basic understanding of government portal processes (TMR, Patent Office, MCA)
Bilingual fluency in Tamil and English
What We Offer
Opportunity to work with a fast-growing, purpose-driven business advisory firm
Exposure to IP law and business legal compliance across diverse industries
Structured training and professional development
Collaborative and supportive work environment
Performance-based incentives
How to Apply
Send your resume to
with the subject line: \"Application – Client Relationship Officer – Chennai\"
