ServiceNow Team Lead

Position:

ServiceNow Team Lead / Technical Architect

Location :: Chennai/ Bengaluru /Hyderabad / Indore Job Type :: Fulltime

Experience:

6+ Years (Relevant ServiceNow Development) Employment Type:

Full-Time Notice Period:

Immediate joiners or max 15 days Open Positions:

8 (including 2 Technical Architects) Role Overview We are looking for experienced

ServiceNow Team Leads / Technical Architects

with strong hands-on development expertise and deep platform knowledge. The ideal candidate should have proven experience across

ITOM and SPM / SOM (Top Priority)

along with CSM, integrations, portals, and scripting. You will be responsible for leading end-to-end implementations, stakeholder management, solution design, and driving successful project delivery while adhering to ServiceNow OOB best practices. Key Skills Required ServiceNow Platform (Latest Features & OOB Capabilities) Strong JavaScript / Glide scripting ITOM: Discovery, Service Mapping, Event Management SPM: Project, Resource, Demand, Workspace SOM: Sales Order Management CSM: Custom Case Types, Product Catalogs, Case Management, B2B & B2C Integrations (Salesforce, Jira, CRM tools, third-party systems) Integration Hub (Custom Actions, Flows, Spokes) UI Builder & Workspace Setup Custom Portals ACLs & Security CMDB MID Server (Setup, Clustering, Script Includes) Responsibilities – ITOM Lead

end-to-end ITOM implementations

(minimum 3 projects required) Configure Discovery, Service Mapping, and Event Management Troubleshoot data sources and Service Graph Connectors (SGC) Build robust Transform Maps and Integration Hub solutions Set up MID Servers with clustering and script includes Drive Event Management configurations Conduct requirement gathering, backlog creation, and stakeholder workshops Own delivery from design to closure while maintaining strong customer relationships Responsibilities – SPM Hands-on implementation and support of SPM modules Configure Project Workspace and SPM Workspaces Integrate with Salesforce and Jira Strong understanding of Project Management processes Lead implementations using OOB features Guide development teams with troubleshooting and solution design Communicate solutions clearly to stakeholders Responsibilities – SOM Implement Sales Order Management end to end Integrate SOM with CRM platforms (Salesforce, etc.) Build custom portals and UI Builder components Configure Workspaces Lead requirement workshops and story creation Support team with solutioning and technical troubleshooting Exposure to Telecom & Media domain preferred Responsibilities – CSM Minimum

5 end-to-end CSM implementations

including portals and workspaces Configure Custom Case Types, Product Catalogs, and Case Management Build third-party integrations using Integration Hub Develop custom spokes, flows, and actions Manufacturing domain knowledge is a plus Leadership & Soft Skills Excellent communication skills Strong stakeholder management Ability to take ownership and drive projects to successful closure Team leadership and mentoring capability Collaborative mindset with strong problem-solving skills What We’re Looking For 6+ years of relevant ServiceNow development experience Very strong scripting and platform knowledge Proven delivery of complex enterprise implementations Immediate joiners or candidates with max 15 days notice Ability to work independently and lead teams