Customer Support Executive

Hi, We are having an urgent job opportunity for a Customer Support Executive position.

Job Title:

Customer Support Executive (Voice Process) Location:

Noida, Sector 62 Working Hours:

10:00 AM 7:00 PM Joining:

Immediate Joiners Only

About the Role We are hiring

Customer Support Executives Voice Process

in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.

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Key Responsibilities Handle

inbound and outbound voice calls

professionally. Address customer queries, concerns, and service requests effectively. Provide accurate information and resolve issues within defined TAT. Manage

client escalation handling

and ensure timely resolution. Perform

client retention–related activities

to improve customer satisfaction. Provide

operational support

to ensure smooth daily operations. Escalate complex issues to relevant internal teams. Adhere to company policies, quality standards, and process guidelines. Collaborate with team members to achieve service-level targets.

Required Skills 1–4 years of experience

in Customer Support Voice. Excellent

spoken English communication

skills. Strong customer-handling and problem-solving abilities. Ability to work in a fast-paced environment. Basic computer skills and CRM knowledge.