Technical Support Team Lead - Digital Signage & CMS

Job Title: Team Lead – Digital Signage & Cloud-Based Video Content Management (VCMS)

Location:

Bangalore (Head Office) Department:

Digital Signage Solutions / Video Content Management

About Radiowalla Network Limited

Radiowalla Network Limited is a leading in-store audio solutions company serving 600+ brands across India, Middle East and Africa. As part of our digital expansion, we are scaling our cloud-based Video Content Management Solutions (VCMS), including digital screens, media players and centralized content publishing systems.

We are looking for a dynamic and technically strong

Team Lead - Digital Screens & VCMS

to take complete ownership of the department.

Role Overview The Team Lead will be responsible for end-to-end management of Radiowalla’s cloud-based video content management ecosystem. This includes technical leadership, post-sales client coordination, installation oversight, troubleshooting, inventory control, partner management, and team supervision. This is a leadership role requiring both

technical expertise and operational ownership .

Key Responsibilities 1. Technical Leadership & Infrastructure Management Lead and oversee the complete Video Content Management infrastructure. Ensure smooth publishing, synchronization, and playout of content across all client locations. Monitor content download logs, playtime reports, and device health dashboards. Troubleshoot issues such as: Offline screens Playlist publishing errors “Media Not Found” issues Sync failures Manage controller configurations and device compatibility (Windows/Android-based systems). Oversee installation, configuration, and maintenance of media players, controllers, and digital screens. Ensure network stability and bandwidth optimization for large-scale deployments.

2. Team Leadership & Operations Lead and manage the backend operations and technical support team. Conduct regular team meetings, performance reviews, and monitoring sessions. Provide training and technical guidance to internal teams and external partners. Ensure timely resolution of escalations and critical issues. Take complete ownership of department performance and deliverables.

3. Client Management (Post-Sales) Handle client calls and meetings post onboarding. Act as the primary technical point of contact for key clients. Co-ordinate with the Content Team for accurate mapping and scheduling. Ensure compliance with brand guidelines and playback standards. Share periodic technical reports and performance updates with clients and management.

4. Hardware & Inventory Management Maintain complete product inventory (Hardware, Software & Supporting Devices). Track stock of media players, controllers, screens, cables, and accessories. Co-ordinate with procurement for replenishment. Manage hardware vendors and technology partners. Ensure smooth device replacement, upgrades, and warranty tracking.

5. Installation & Field Coordination Co-ordinate with field teams and POC's for installations. Oversee rollout of new projects across locations. Manage device deployments and remote configuration. Ensure proper documentation of installed systems.

6. Strategy & Innovation Develop long-term technology roadmap for VCMS scalability and performance enhancement. Evaluate and implement new technologies such as: 60 FPS playout optimization Remote device management Automation tools Track system performance metrics and share management reports.

Required Skills & Qualifications 4–7 years of experience in Digital Signage / Video CMS / IT Infrastructure. Strong understanding of: Cloud-based CMS platforms Networking basics (Bandwidth, IP, Firewalls) Windows/Android-based media systems Experience managing technical teams. Strong troubleshooting and analytical skills. Client-facing communication skills. Ability to handle multiple projects and tight timelines. Inventory and vendor management experience preferred.

What We Are Looking For Ownership mindset Strong technical problem-solving ability Leadership qualities Client communication skills Ability to scale systems and processes Calm under pressure

Why Join Radiowalla? Work on large-scale national retail deployments. Be part of a fast-growing digital expansion. Leadership opportunity with direct impact. Exposure to retail tech, DOOH, and cloud-based content ecosystems.

Interested candidates may share their updated CV at