Head of Engineering

Key Accountabilities Own end-to-end engineering leadership for

Loyalty and Rewards SaaS products , including architecture, delivery, quality, reliability, and scalability. Define and drive the

engineering strategy and execution roadmap

aligned with product vision, business goals, and customer commitments. Lead and scale multiple engineering teams. Establish and evolve the

technical architecture

using the MERN stack, ensuring long-term scalability, performance, and maintainability. Oversee cloud-native deployments on

AWS , ensuring high availability, security, and cost efficiency. Partner closely with Product, Sales, and Customer Success leaders to align engineering execution with market and customer needs. Drive

engineering excellence

through strong SDLC practices, code quality standards, automated testing, CI/CD, and DevOps maturity. Own delivery predictability and release governance across multiple product streams. Ensure operational excellence through monitoring, incident management, root cause analysis, and continuous improvement. Set and track

engineering KPIs

related to delivery velocity, quality, uptime, and team health. Build a strong leadership bench by mentoring Engineering Managers, Tech Leads, and Architects. Foster a culture of ownership, accountability, innovation, and continuous learning. Lead technical decision-making during scale challenges, customer escalations, and critical incidents. Identify technology and delivery risks proactively and implement mitigation strategies. Stay current with industry trends relevant to SaaS, cloud platforms, and digital loyalty ecosystems.

Mandatory Skills Bachelor’s degree in Computer Science, Engineering, or a related technical field. 15+ years of experience in software engineering, with

5+ years in senior engineering leadership roles

(Head of Engineering, Director of Engineering, or equivalent). Proven experience leading

large product engineering organizations

delivering

B2B or B2C SaaS platforms . Strong architectural and hands-on understanding of the

MERN stack Deep experience operating

AWS-based cloud platforms

in production at scale. Strong understanding of

microservices architecture , API design, and distributed systems. Experience building and running

multi-tenant SaaS systems

with high availability requirements. Proven track record of driving

delivery excellence, quality, and operational stability . Strong understanding of DevOps practices including CI/CD, infrastructure automation, and release management. Experience managing

engineering managers and senior technical leaders . Excellent stakeholder management skills across product, business, and customer-facing teams. Strong decision-making ability under ambiguity and pressure. Solid understanding of security best practices across the SDLC. Desirable Skills Prior experience in

Loyalty, Rewards, MarTech, FinTech, or Transaction-heavy platforms . Experience with

event-driven architectures

(Kafka, AWS SNS/SQS, or similar). Exposure to

Next.js , advanced React performance optimization, or frontend platform design. Familiarity with

observability platforms

(Prometheus, Grafana, ELK, Datadog). Experience driving

cloud cost optimization

for large-scale SaaS platforms. Understanding of

data privacy, compliance, and regulatory standards

(GDPR, SOC2). Exposure to applying

AI/ML or automation

within product engineering (personalization, fraud detection, recommendations). Experience scaling engineering organizations through periods of rapid growth or transformation.