Customer Service Representative

We’re Hiring | Chat support Executive

About the Role ü Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials.

Responsibilities ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible. ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc. ü Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries. ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice. ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Qualifications Undergraduate\Graduate

Location- GGN 398 Interested candidates can comment below or reach out via direct message. Feel free to share this opportunity within your network. hashtag#Hiring

hashtag# Chatsupport# hashtag# Typingspeed# hashtag#GurugramJobs

hashtag GGN#

If you're interested, please share your updated CV with me at @Riya.kumari30@teleperformance.com