Spanish Support (Voice Process)

Job description

You will be a part of the Customer support team handling Inbound & Outbound calls based on the requirement.

About Us

Silvermine Group is a 16 year old SaaS Company that's building E-commerce, SaaS companies in the cloud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer's interests first.

Learn more about us. Please find the URLs below for your reference

Product offerings from Silvermine Group: eform2290 and emcs150.com

Company URL:

Roles and Responsibilities

● Need to be flexible with rotating shift schedules based on business requirements.

● Ensuring that customers are satisfied with good service.

● Following up with customers to check that they're satisfied with the updates.

● Letting customers know about additional features & options based on the scenarios.

● Need to handle escalation queries & concerns.

● Working with a team of CSR & other departments to find appropriate solutions.

Skills Required:

● Candidate should have 3-6 years of experience with Spanish language

● Should have completed B1/B2 level in Spanish language.

● Need to work on multitasking based on requirements.

● Good call handling skills.

● Basic knowledge on MS office & word.

● Added advantage of handling English customers when required.

● Added advantage if candidate has prior experience with Latin American.

Qualifications:

● Any Graduate.

● B1/B2 level certification in Spanish Language with any authorized institutions.