Customer Support Executive

DUTIES AND RESPONSIBILITIES:

Respond to customer queries via phone, email, or chat in a professional and timely manner Provide accurate information about products and services Assist in converting enquiries into sales opportunities Assist in lead follow-up and tracking in coordination with the sales team Maintain and update customer databases and records Prepare and share customer feedback reports Maintain documentation related to customer communication and support logs

QUALIFICATION AND EXPERIENCE:

Graduate in any discipline; a background in business, marketing, or communications is preferred 1–3 years of experience in customer support