Talent Acquisition (TA) India Lead – BPO

About Firstsource Firstsource Solutions Limited is a global Business Process Management (BPM) organization and part of the

RP-Sanjiv Goenka Group . Listed on the NSE & BSE, Firstsource partners with leading global brands across

Banking & Financial Services, Healthcare, Communications, Media & Technology, Retail and Utilities . With delivery centers across India, the US, UK, Philippines and other global locations, Firstsource combines

domain expertise, digital transformation, analytics, automation and AI

to reimagine business processes at scale.

What is UnBPO™? UnBPO™

is Firstsource’s differentiated operating philosophy. It moves beyond traditional BPO models to: Redesign processes instead of merely executing them Embed

automation, AI, and analytics

into core workflows Deliver measurable business outcomes rather than transactional output Combine human expertise with digital augmentation Build agile, insight-driven, future-ready operating models UnBPO™ reflects Firstsource’s commitment to

“uncommon thinking”

— challenging legacy delivery frameworks and transforming operations through data, technology, and human-centric design.

Role Overview We are looking for a dynamic and strategic TA India Lead to drive large-scale talent acquisition operations across India for a high-growth BPO organization. The role will be responsible for delivering 1500+ on-time onboardings monthly (Bulk hiring) across multiple locations and business lines. This leader will combine hands-on firefighting capability with long-term talent strategy design, ensuring hiring velocity, quality, cost efficiency, and superior candidate experience in a rapidly evolving ecosystem.

Core Responsibilities

1. Strategic Talent Acquisition Leadership Own and deliver end-to-end hiring for 1500+ monthly hires (bulk hiring). Lead the development and scaling of diversified, high-impact sourcing channels beyond vendors to strengthen long-term direct hiring capability. Build long-term hiring roadmaps aligned to business growth projections. Drive data-backed workforce planning in partnership with business leaders.

2. Direct Sourcing & Channel Optimization Design innovative sourcing strategies across: Digital hiring campaigns Social media & referral programs Campus engagement Community and location-based hiring Leverage analytics to improve source mix, cost per hire, and time to hire. Build strong employer branding in Tier 1, 2 & 3 markets.

3. Operational Excellence & Delivery Ensure 100% on-time onboarding against business demand. Establish scalable bulk hiring models (walk-ins, drives, virtual hiring, assessment hubs). Improve hiring SLAs, funnel conversion ratios, and recruiter productivity. Implement structured lateral hiring processes for niche and leadership roles.

4. Firefighting with Structural Fixes Step in during high-demand spikes, attrition surges, or ramp-up pressures. Diagnose hiring bottlenecks quickly and implement immediate corrective actions. Convert short-term fixes into long-term process improvements. Build risk mitigation frameworks for seasonal and volume fluctuations.

5. Ecosystem Awareness & Adaptability Stay ahead of changing talent market dynamics: Wage inflation trends Competitor hiring strategies Regulatory changes Local labour market shifts Recalibrate sourcing and compensation benchmarks accordingly. Integrate technology (ATS, automation, AI screening tools) to enhance speed and quality.

6. Stakeholder & Team Leadership Lead and mentor a large TA team across geographies. Partner closely with Operations, HRBP, Finance, and Leadership teams. Drive accountability, performance metrics, and high ownership culture. Present hiring dashboards and insights to leadership.

Key Metrics of Success 1500+ hires monthly delivered on time Reduced cost per hire Improved direct sourcing ratio Reduced agency dependency Improved candidate NPS Strong hiring quality & early tenure retention

Ideal Candidate Profile 15+ years of experience in Talent Acquisition, with significant exposure to

BPO / ITES / Large-scale volume hiring . Proven track record of handling 800–1500+ annual hires. Strong expertise in bulk hiring models. Demonstrated ability to design and execute direct sourcing strategies. Comfortable operating in ambiguity and high-pressure ramp environments. Strong analytical mindset with data-driven decision-making capability. Excellent stakeholder management and influencing skills.

Behavioral Competencies High Ownership: Acts like a business owner, not a process executor. Strategic + Tactical Balance: Can firefight today while building for tomorrow. Execution Excellence: Bias for action with structured thinking. Resilience: Thrives in high-attrition, high-volume ecosystems. Continuous Improvement Mindset: Always redesigning for scale.

Education Bachelor’s degree required. MBA / Postgraduate degree in Human Resources or related field preferred.

Why Join Firstsource (FSL)? This is a strategic business leadership mandate — not a transactional recruitment role. At Firstsource, Talent Acquisition operates at the intersection of growth, commercial strategy and transformation. You will influence workforce models for new deals, shape hiring economics for RFPs, and build scalable talent ecosystems that power a global, publicly listed organization.

You will gain: Direct exposure to Sales, Solutioning and Business Leadership Involvement in deal shaping and workforce costing strategy Opportunity to embed AI-driven transformation within TA Ownership of large-scale hiring complexity in a competitive talent market Platform to build enterprise-level talent architecture aligned to digital growth

For leaders ready to move beyond operational recruitment and drive enterprise talent strategy with measurable commercial impact, this role offers both scale and influence.

Firstsource is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We encourage applications from individuals who can contribute to building a diverse and future-ready workforce aligned to our UnBPO™ philosophy.