Conversational AI Engineer

About Position:

We are hiring a Conversational AI Engineer / Senior Conversational AI Engineer with Dialogflow CX/ES, Google ADK, Python, and GCP.You will play a key role in designing multi agent conversational systems, building Python-based fulfillments, and deploying scalable workloads on Google Cloud.

Role: Conversational AI Engineer Location: Bangalore, Hyderabad Experience: 3 to 10 Years Job Type: Full Time Employment

What You'll Do:

Design and build conversational flows, intents, entities, and context/state handling using Dialogflow CX/ES. Develop multi‑agent workflows and tool integrations using Google ADK for enterprise conversational automation. Optimize NLU/NLP models, fallback strategies, and error-handling for voice and chat channels. Develop high‑quality Python services for webhook fulfillment and enterprise integrations using FastAPI/Flask. Implement REST/gRPC APIs, middleware logic, and secure application workflows. Ensure code quality, reusability, and reliable deployment pipelines. Deploy and operate workloads on Cloud Run, Cloud Functions, Pub/Sub, BigQuery, Logging/Monitoring, IAM. Implement observability (metrics, logs, tracing) and production reliability standards. Integrate with Agent Assist, CCAI Insights, and backend systems. Work with telephony stacks like Genesys, Twilio, NICE CXone when required. Work cross‑functionally with Product, UX, QA & Business teams. Participate in code reviews, architecture reviews, and technical documentation.

Expertise You'll Bring:

Strong experience in Python backend development (FastAPI/Flask/Django). Hands‑on experience in Dialogflow CX/ES building and optimization. Experience using Google ADK for agent-based workflows (primary skill requirement in current market roles). Solid GCP knowledge Cloud Run/Functions, Pub/Sub, BigQuery, IAM, Logging. Strong understanding of API integrations, webhooks, cloud-native patterns, and secure service development. Experience with Vertex AI Search, Agent Builder, or Generative AI App Builder. Exposure in building or integrating LLM-based conversational agents in production.

Benefits:

Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

\"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.\"