Returns Analyst (6 months contract)

Job description

-  Process debit memos accurately and in a timely manner as per company policies -  Review and validate supporting documents related to returns and debit memos -  Handle return-related emails from customers, wholesalers, and internal teams. -  Respond to queries professionally and within defined SLAs -  Coordinate with internal teams (Finance, Sales, Operations) to resolve discrepancies -  Maintain and update return and debit memo records in internal systems -  Track pending cases and follow up to closure. -  Ensure compliance with SOPs and audit requirements -  Prepare and share periodic status reports on returns and debit memos -  Prepare upload templates for bills related to expired products. -  Escalate issues or delays to the supervisor when required. -  Perform other duties as assigned by Manager.

Job Requirements:

-  Bachelor’s degree in Accounting, Finance, or a related discipline. -  Strong understanding of the generic pharmaceutical industry, including product flow, reimbursement mechanisms, - and accounts receivable processes. -  Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at various - levels of management, both internal and external. -  Advanced proficiency in Microsoft Excel, including strong working knowledge of complex formulas, data analysis, and - macros. -  Ability to manage a high volume of work with urgency while maintaining absolute accuracy and meeting tight - turnaround timelines. -  Exceptional attention to detail, organizational skills, and a high degree of follow-up and follow-through to ensure tasks are properly prioritized and completed. -  Demonstrated high ethical standards and professional integrity. -  Proficient in Microsoft Office applications, including Outlook, Word, and Excel. -  Proven ability to work independently with minimal supervision while delivering consistent, high-quality results.