Training And Quality Lead

About Company: VeeFly is one of the

fastest-growing bootstrapped startups

in the Ad-tech and Creator-tech domain. Our journey is a masterclass in organic scale: we’ve grown from a

2-person founding team to a 70+ strong global workforce

by building products that people actually want. To date, we’ve helped over

56,000+ global creators gain traction , powering an incredible

6.9B+ views . But we are just getting started. We are transitioning from a high-growth startup to an AI-first powerhouse.

At VeeFly, you get the best of both worlds: the

financial stability

of a profitable, bootstrapped business and the

intellectual challenge

of a cutting-edge AI lab.

Link www.veefly.com

Job Summary: We are looking for a

Culture Architect and Performance Engine

a leader who walks onto the floor and instantly elevates the energy of our Customer Success team. This is a \"Zero-to-One\" leadership role within our Quality and Training function, where you will be responsible for mapping the DNA of high performance across our Sales and Support wings.

Your mission is to ensure our team delivers world-class, elite service to our

Big Ticket Clients

while simultaneously transforming every interaction into a strategic, revenue-generating opportunity. You will bridge the gap between rigorous data-driven quality audits and high-impact, real-time coaching. Whether you are onboarding a new batch of specialists or deep-diving into the YouTube algorithm to upskill our seniors, you will be the primary engine behind our collective intelligence and floor excellence.

Key Responsibilities: Quality Assurance & Real-Time Optimization: Hourly Performance Audits:

Conduct rigorous, hourly checks of sales calls and service interactions to ensure \"Elite\" standards are met. Sales & Service Engineering:

Constantly refine sales scripts and servicing workflows to move the needle on

retention and conversion rates . Real-Time Course Correction:

Act as the heartbeat of the floor. You don't wait for weekly reviews; you provide

on-the-spot coaching

to fix performance gaps the moment they happen.

Training & Subject Matter Expertise: The \"Day 0\" Experience:

Own the end-to-end onboarding for new batches, ensuring mastery of

Product Knowledge, Process Flow, and Internal Tools . YouTube Ecosystem Mastery:

Become an expert in

Google Ads (YouTube Promotions)

and the YouTube Algorithm to keep the team ahead of industry shifts. Upskilling Workshops:

Design weekly \"Level-Up\" sessions on

high-stakes negotiation

and advanced communication frameworks.

Strategic Revenue & Tool Mastery: Zoho CRM Command:

Leverage

Zoho

to monitor team performance, client lifecycles, and data hygiene. Big-Ticket Gap Analysis:

Proactively identify missed upselling opportunities within high-value accounts where VeeFly services can solve deeper client problems. Adherence Protocols:

Implement and monitor strict compliance with internal tools and global communication standards

Reporting & Business Intelligence (BI) Transparency Dashboards:

Maintain daily reports on quality scores, training readiness, and team morale. Process Improvisation:

Suggest structural changes to eliminate recurring errors and improve the

\"Floor Vibe\" . ROI of Learning:

Turn raw performance data into a narrative of growth for stakeholders.

Who You Are Experience:

3+ years

in a QA/Training Lead role, specifically within

High-Ticket Sales

or Premium Customer Success. Tech-Fluent:

Deep understanding of

Google Ads (YouTube Promotions)

and

Zoho CRM

is highly preferred. Sales DNA:

You have a \"hunter\" mindset and can spot an upselling opportunity from a mile away. The \"X\" Factor:

You are a high-energy builder. You don't just find mistakes; you engineer ways to prevent them.

Why Join VeeFly: Founding Impact:

You own the performance standards of our most critical team as we scale from 70 to 200+ people. Financial Stability:

Join a profitable, bootstrapped leader with no \"burn-rate\" anxiety. High Autonomy:

We hate micromanagement. You own your floor, your team, and your results.

To apply please share your resume at