Trip Planning Specialist

About Us

At Traveleva, we help self-planners create unforgettable trips. Through free 1:1 trip planning sessions, we guide travelers in building detailed, personalized itineraries. We’re not here to sell holiday packages - we’re here to empower better travel. We monetize by offering value-added services like visa assistance, attraction tickets, and local transfers.

About the Role

We’re looking for a Trip Planning Specialist who can blend destination knowledge with empathy, organization, and post-trip care. This isn’t your typical sales role - we don’t believe in pressure tactics. We believe in helping people travel better, and letting trust drive conversions.

You’ll own the end-to-end journey of the traveler: from planning to support during the trip, while also keeping an eye on commercial outcomes and supplier relationships.

Responsibilities

- Conduct consultative 1:1 trip planning sessions with travelers - Create personalized itineraries based on interests, duration, and budgets - Build trust and strong rapport with users - we follow up once, not forever - Provide real-time post-sale support to travelers during their trip - Cultivate long-term relationships, not just one-time transactions - Source and coordinate with suppliers for transfers, attractions, and services - Ensure healthy margins (P&L) for each conversion

Who We’re Looking For

- Excellent communication in both English (spoken and written) and Hindi (spoken) - Empathetic, organized, and detail-oriented - Comfortable handling real-time customer issues with calmness and care - Proficient with tools like Google Docs, Sheets, Microsoft Word, Excel - Familiar with AI tools and eager to automate routine workflows - Self-motivated and accountable - No prior experience in the travel industry preferred - we’re building a new kind of travel culture

What You’ll Get

- Industry leading compensation + performance incentives - Exposure to high-intent travelers from across the world - A role that blends customer experience, business ownership, and creativity - A collaborative, high-trust environment — with zero pushy sales pressure - A chance to redefine how modern travel is planned