Specialist – Regional HR (Operations)

Job Title: Specialist – Regional HR

Location: Pune

Role Purpose:

The Regional HR Operations Manager is responsible for managing and executing end-to-end HR operational processes across the assigned region. This role ensures seamless HR service delivery, statutory compliance, policy implementation, and employee lifecycle management while partnering with business leaders to support organizational goals.

Duties and Responsibilities:

HR Operations & Employee Lifecycle

- Manage end-to-end employee lifecycle processes including onboarding, confirmation, transfers, promotions, and exits across the region. - Ensure accurate and timely execution of HR transactions in HRMS. - Oversee documentation, employee records, and data integrity.

Employee Engagement & Frontline Interaction

- Act as the primary HR touchpoint for employees, ensuring high responsiveness. - Conduct regular floor walks and employee listening sessions. - Capture employee feedback, identify trends, and share insights with HR leadership. - Collaborate with managers to proactively resolve employee concerns.

HR Analytics, Dashboards & Reporting

- Own and track key HR metrics such as attrition, attendance, manpower analytics, performance cycle progress, etc. - Develop and maintain dashboards to support strategic business decisions. - Prepare monthly/quarterly HR reports with high accuracy and data-based insights.

Payroll & Benefits Administration

- Coordinate regional payroll inputs and ensure payroll accuracy in collaboration with payroll vendors/finance. - Manage employee benefits such as PF, ESIC, gratuity, insurance, and leave administration. - Resolve payroll and benefits-related employee queries.

Statutory Compliance & Audits

- Ensure compliance with all applicable labor laws (CLRA, Shops & Establishment Act, PF, ESIC, Gratuity, Bonus, etc.). - Manage inspections, audits, and statutory filings for the region.

Policy Implementation & Employee Relations

- Implement HR policies, SOPs, and processes consistently across locations. - Handle employee grievances, disciplinary actions, and domestic inquiries where required. - Promote a positive employee experience and healthy workplace culture.

Regional HR Support & Business Partnering

- Act as the primary HR point of contact for regional business leaders and employees. - Support manpower planning, attrition analysis, and workforce metrics. - Provide HR operational insights and reports to leadership.

Vendor & Stakeholder Management

- Manage HR vendors (payroll, background verification, staffing, compliance consultants). - Coordinate with corporate HR, finance, legal, and admin teams.

Process Improvement & Digitization

- Drive standardization, automation, and continuous improvement of HR processes. - Support HR system upgrades and new initiatives.

Knowledge, Experience and Skills:

- MBA / PGDM in Human Resources or equivalent - 8–12 years of experience in HR Operations, preferably in a multi-location or regional role - Experience in handling large employee bases - Hands-on experience with HR operations and payroll management - Excellent stakeholder management and communication skills - High attention to detail and process orientation - Problem-solving and conflict-resolution abilities - Proficiency in MS Excel

What do we offer

- An opportunity that provides open culture and challenges to satisfy intellectual needs - Smart working: hybrid remote/office working environment - Excellent, dynamic and multicultural environment - Work-life balance

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!