Operations Executive

Operations Executive

Position Overview We are seeking a proactive, detail-oriented, and customer-focused professional to join our team as an

Operations Executive . The ideal candidate will be responsible for data analysis, business reporting, cross-functional coordination, and supporting customer issue resolution. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities Customer & Internal Interaction Maintain a

positive, polite, and professional

attitude with customers and internal team members. Adhere to a

zero-tolerance policy for misbehavior

in any form. Coordinate with internal stakeholders to

resolve customer-reported cases

effectively. Be flexible in making calls and handling other operational assignments as required.

Data Analysis & Reporting Use statistical and analytical methods to

analyze data

and generate meaningful business reports. Develop data-driven models to identify

trends in customer behavior

and overall market patterns. Work with management to develop a

prioritized list of business needs

across segments. Identify opportunities to

streamline processes and reduce costs . Collaborate with departmental managers to define

data needs

for various business analysis initiatives.

Task & Process Management Maintain and regularly update a list of

pending and completed tasks , with detailed remarks for future reference. Conduct

regular follow-ups

on ongoing assignments to ensure timely completion. Support cross-functional teams, including

software and hardware departments , to address system-related concerns.

Requirements Educational & Professional Graduate (Full-time). 2–3 years

of experience in a similar role.

Skills & Competencies Strong written and verbal

communication skills . Excellent

interpersonal, presentation, and stakeholder management

capabilities. Ability to take a

systematic and analytical approach

to problem-solving with strong attention to detail. Good PC proficiency, especially in

MS Excel . Familiarity with working across diverse market landscapes and platforms/products.

Work Conditions Flexible to work

24×7 shifts , including weekends, holidays, rest days, and extended hours if required. Willing and able to

travel or work onsite PAN India , based on business needs.