Technical Support Representative

Job Title: Technical Support Representative

Location: Hyderabad (On-site)

Experience: 6 Months to 1 Year

Employment Type: 1-Year Contract

Working Days: 5 Days Working

Shift Time - Rotational Shift

Job Role & Responsibilities:

- Provide technical support - Assist clients with troubleshooting and resolving technical issues. - Demonstrate excellent written and spoken communication skills. - Understand and follow business processes efficiently. - Apply analytical and logical skills to problem-solving. - Work in rotational shifts covering 24x7 operations (weekends, evenings, holidays, and 3rd shift included). - Maintain a professional and positive attitude while interacting with clients and team members.

Education & Eligibility:

- Graduate in BCA/BSC Computer Science (2024/2025 batch) with all supporting documents. - Candidates from reputed universities will be preferred.

Skills & Attributes Required:

- Excellent English communication skills (verbal & written). - Strong analytical and logical thinking. - Willingness to work in rotational shifts (5 days per week) covering 24x7 support. - Ability to quickly grasp and understand business processes. - Positive attitude and eagerness to learn.