Systems Engineers(L2)

Job Description : We are seeking experienced Systems Engineers (L2) to support and manage high-availability, real-time production environments. This role focuses on Linux-based infrastructure, containerized deployments, cloud/on-prem environments, and enterprise messaging platforms such as WhatsApp and RCS. 1.Production Support & Incident Management • Provide 24/7 support for mission-critical production systems. • Perform deep troubleshooting, log analysis, and Root Cause Analysis (RCA). • Reduce recurring incidents through permanent fixes and automation. • Resolve database-related issues and performance bottlenecks. • Manage end-to-end A2P campaign troubleshooting across messaging platforms (WhatsApp / RCS) 2.Deployments & Release Management • Execute deployments, patches, and version upgrades in test and production environments. • Support CI/CD pipelines and controlled release rollouts. • Manage Linux-based application installations and configurations. • Perform post-deployment validations ensuring minimal to zero downtime. 3. Monitoring & Observability • Monitor platform health using tools such as Grafana. • Work with Prometheus for metrics collection and alerting (good to have). • Track system performance metrics including CPU, memory, disk, and database. • Proactively identify capacity risks and prevent service degradation 4.Infrastructure & Platform Management • Manage Linux-based environments (on-premises and cloud). • Work with Docker (Kubernetes knowledge is an added advantage). • Provide Java application support and troubleshooting. • Configure networking and ensure security compliance. • Use Jira for incident tracking and change management. 5.Automation & Scripting • Develop automation scripts using Python, Shell, or Ansible. • Automate operational tasks to improve efficiency and reduce manual errors. • Build health-check tools and log analysis utilities. Required Qualifications & Skills: • B.E / B.Tech / MCA in Computer Science or related discipline. • 3+ years in Systems Engineering, Production Support, or SRE. • Experience in Telecom / CPaaS / SaaS environments preferred. • Strong Linux/Unix administration and SQL troubleshooting skills. • CI/CD understanding and containerization knowledge (Docker; Kubernetes is a plus). • Networking fundamentals (TCP/IP, HTTP, API troubleshooting). Behavioral Competencies: • Strong analytical and problem-solving skills. • Ability to work under pressure in high-availability environments. • Willingness to work rotational shifts and on-call schedules.