Customer Service Executive

About Us:

What’s Up Wellness is transforming the health & wellness industry with our premium, easy-to consume gummy supplements. Ranked #2 by Inc42 as India’s fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible We’re looking for a dynamic and detail-oriented Customer Support Executive to join our lean, high-energy team.

Roles & Responsibilities : • Contact customers who have abandoned their carts within the defined TAT to understand their concerns and encourage order completion. • Identify reasons for cart abandonment such as pricing, payment issues, delivery concerns, or product queries, and provide appropriate assistance. • Guide customers through the checkout process or assist them in completing their purchase during the call. • Inform customers about relevant offers, discounts, or suitable product alternatives to improve conversion. • Maintain accurate records of call outcomes, remarks, and follow-ups in the CRM or tracking system. • Ensure high standards of call quality, professionalism, and customer data confidentiality.

Requirements • 1–2 years of experience in Customer Support, Telecalling, or a similar customer-facing role. • Strong communication and active listening skills to effectively engage with customers and address their concerns. • Ability to handle high call volumes, manage follow-ups, and maintain accurate call records. • Problem-solving ability to understand customer concerns and guide them toward completing their purchase. • Good time management and multitasking skills to meet daily calling targets. • Familiarity with the D2C or e-commerce industry and CRM tools is an added advantage.

Work from office Location - Sohna Road, Gurgaon, sector 47 Shift - 10:00 AM to 7:00 PM 5.5 Days Working (Rotational Sat Off)

Why Join Us? • Be part of

India’s fastest-growing D2C brand in wellness • Work in a

dynamic, fast-paced environment

with a young, passionate team •

Ownership & growth opportunities • Competitive salary + perks in a high-impact role • Shape the

future of innovative health & wellness products