ServiceNow Architect - HRSD

Job Summary We are seeking an experienced

ServiceNow Architect

specializing in the

HRSD (Human Resource Service Delivery)

module. The ideal candidate will be responsible for designing, architecting, and implementing scalable HR solutions on the ServiceNow platform, aligning with business objectives and HR transformation initiatives. Key Responsibilities Lead the

architecture, design, and implementation

of ServiceNow HRSD solutions Collaborate with HR stakeholders to understand business requirements and translate them into technical solutions Design and implement

Employee Service Center (ESC) , HR Case Management, Lifecycle Events, and Knowledge Management Ensure best practices in

ServiceNow architecture, security, and data privacy Integrate ServiceNow HRSD with third-party systems (Workday, SAP SuccessFactors, etc.) Provide technical leadership to development teams and review configurations/customizations Drive

HR digital transformation initiatives

using ServiceNow capabilities Optimize platform performance, scalability, and maintainability Support upgrades, releases, and platform governance Ensure compliance with organizational policies and regulatory standards Required Skills & Experience 10+ years of IT experience with

strong ServiceNow expertise 3+ years of hands-on experience in

ServiceNow HRSD module Strong knowledge of: HR Case Management Employee Service Center (ESC) Lifecycle Events Knowledge Management Experience with

ServiceNow scripting

(JavaScript, Glide API, Business Rules, Script Includes) Expertise in

Integration technologies

(REST, SOAP, MID Server) Strong understanding of

ServiceNow data model and CMDB Experience in

platform architecture and solution design Familiarity with

Agile/Scrum methodologies