Technical Support and Cloud Systems Engineer

Experience Required:

3–5 Years

Shift timing - 12pm -9pm (Rotational Shift ) Location:

Remote Job Summary: We are seeking experienced

IT Support Engineers

with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–7 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience: Prior experience supporting

MSP clients

is

mandatory Strong experience in: Microsoft 365 Admin Center Windows & Linux operating systems MSP Documentation Tools

(e.G., IT Glue) Remote Monitoring and Management (RMM)

Tools (e.G., NinjaOne, Kaseya, ConnectWise Automate) Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN) Ticketing Systems

(e.G., HaloPSA, Freshdesk, ServiceNow) Authentication Tools

(e.G., Microsoft/Google Authenticators, DUO) understanding of

firewalls (e.G., SonicWall, Fortinet, Cisco)

,

VPNs

, and

LAN/WAN

configurations. Basic scripting or automation skills (PowerShell preferred) Security Tools

(e.G., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint) Virtualization

technologies including

VMware vSphere/ESXi

and

Microsoft Hyper-V Understanding of: Basic cloud services (Azure/AWS) Endpoint troubleshooting Print, file sharing, and group policy troubleshooting Email flow analysis and spam filter troubleshooting Preferred Tools & Technologies: RMM Tools:

NinjaOne, Kaseya, ConnectWise Automate Ticketing Systems:

HaloPSA, Freshservice, Freshdesk, Zendesk Documentation:

IT Glue, Confluence Admin Portals:

Microsoft 365 Admin Center, Azure AD Security Tools:

ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA Other Tools:

TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam