Information Technology Service Management Consultant

Bachelor’s degree in Computer Science, Information Systems or a related field Overall 5-8 years of experience in ServiceNow with at least 2+ years in ServiceNow ITSM custom development & Implementation. Good experience in ServiceNow implementation and Service Catalog, FLow designer flows and orchestration. must Have min 3+ years of implementation Exp in ITOM and ITAM(HAM & SAM) Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide. Strong interpersonal and communication skills.

Responsibilities: A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management). It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language. Should work on Notification Engine by creating custom notification tags. They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level. Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier. Should possess sound knowledge to use the data management tool to update the values in bulk.