Principal Consultant - JIRA Cloud

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Principal Consultant - JIRA Cloud (ITO098433)

Principal Consultant - JIRA Cloud - ITO098433

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn,X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant - JIRA Cloud

We are looking for an experienced Enterprise Tools Administrator with strong hands-on expertise in JIRA Cloud and related enterprise productivity platforms. The ideal candidate will have experience managing, configuring, and optimizing enterprise tools, ensuring they support business operations, workflows, and stakeholder needs efficiently. This role involves platform administration, workflow design, automation, process improvement, and user support across multiple enterprise applications.

Responsibilities

- JIRA Cloud Administration: Configure, administer, and maintain JIRA Cloud projects, boards, workflows, screens, fields, and permissions. - Design and optimize custom workflows for various teams and business processes. - Implement and manage JIRA Automation for task routing, notifications, and operational efficiency. - Create dashboards, reports, and advanced filters using JQL to support analytics and tracking. - Manage user roles, access permissions, and license governance. - Enterprise Tools Management: Administer and support additional enterprise collaboration and workflow tools (e.g., service management platforms, ticketing systems, productivity suites). - Ensure seamless integration between JIRA Cloud and other enterprise applications. - Maintain system configurations, improve usability, and enforce governance standards. - Operational Support: Provide L1/L2 support for tool related issues, configuration requests, and access management. - Troubleshoot platform issues, coordinate fixes, and escalate to vendors or internal teams when needed. - Monitor platform performance and ensure high availability for enterprise applications. - Process Optimization: Work with business and technical teams to translate operational needs into tool configurations. - Analyze existing workflows and recommend improvements to enhance efficiency. - Maintain platform hygiene, naming conventions, archival policies, and best practices. - Documentation & Reporting: Maintain comprehensive documentation for configurations, workflows, SOPs, and knowledge articles. - Produce reports on tool usage, ticket volumes, workflow analytics, and performance metrics. - Support audits by maintaining accurate system records and configuration logs. - Collaboration & Stakeholder Management: Partner with project managers, engineering teams, operations, and business users to gather requirements. - Participate in cross functional discussions to standardize processes and ensure tool alignment. - Train users on JIRA Cloud features, best practices, and new functionalities.

Qualifications

Minimum Qualifications

- Good hands-on experience administering JIRA Cloud in an enterprise environment. - Strong understanding of workflow management, automation, dashboards, and project configurations. - Experience managing or supporting other enterprise tools (ITSM, collaboration, workflow automation). - Familiarity with tool integrations, APIs, or connectors is a plus.

Preferred Qualifications/ Skills

- Technical Skills: Expertise in JIRA Cloud, JQL, workflows, schemes, user administration. - Understanding of enterprise tool governance, access controls, and configuration management. - Basic scripting or automation knowledge (e.g., PowerShell, API basics) is an advantage. - Strong analytical and problem solving abilities. - Soft Skills: Excellent communication and stakeholder management skills. - Detail oriented with strong documentation abilities. - Ability to work independently in a fast paced operational environment.

Why join Genpact?

- Lead AI-first transformation – Build and scale AI solutions that redefine industries - Make an impact – Drive change for global enterprises and solve business challenges that matter - Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills - Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace - Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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