Team Leader, Operation,| Bengali( Relocate to Vietnam )

Role: Team Leader Location: KL, Malaysia Key Responsibilities • Responsible for the day-to-day supervision of a group of moderators including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Desired Skills: • Associate's degree in related field with two to four years of relevant experience preferred • Highly motivated individual with skills to develop and coach team members to achieve performance expectations • Work well under pressure and follow through on items to completion •

Excellent communication skills, both written and verbal

. • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable • Ability to mentor, coach and provide direction to a team of employees • Willingness to work a flexible schedule Requirements Proficiency in

Bengali

(native-level fluency). 12 months COMO experience Strong

English communication skills

(verbal and written) over and above any one native language listed. Deep understanding of

regional slang, music, pop culture, and linguistic nuances

in your native language. High level of

maturity and judgment

to identify and evaluate nuances vs. non-essential content for the platform. Flexible for 24/7 rotational shifts

, including weekends and holidays. Willing to relocate to Vietnam

and work in a fast-paced, multicultural environment. Benefits One-way flight ticket

to Vietnam. 15 days’ accommodation

in a shared guest house upon arrival. Work permit & TRC (Temporary Residence Card)

for the employee (company supports documentation for family TRC; fee to be covered by employee). Great

international working environment

with career growth opportunities. 14 days of leave/year. 13th Monthly Salary. Annual Health Checkup. Work Location QTSC Building 1

– No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City, Vietnam.