Operations Manager

We’re hiring a Operations Manager skilled in business operations, data, CMS, and cross-

team coordination — while also supporting finance reporting and accounting tasks. Key Result Areas (KRAs): Manage end-to-end UAE study abroad operations including lead handling, application processing, offers, and documentation tracking Oversee daily lead flow from Google Ads and Meta (Facebook & Instagram) for UAE-focused campaigns Execute and optimise UAE-specific lead generation campaigns in coordination with marketing Monitor lead quality, CPL, conversion ratios, and follow-up SLAs Allocate and distribute leads to counsellors and call centre agents, and track performance Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups Track call centre metrics such as call volumes, connect rates, talk time, and conversions Ensure timely application processing and coordination with Dubai and other UAE universities Maintain high accuracy in CRM data, application records, and documentation Prepare daily and weekly MIS covering leads, calls, conversions, and application status Identify operational and funnel-level gaps and recommend improvements Experience Required (Market-Aligned): For Fresher / Early-Career Candidates: 0.5–1.5 years of experience Exposure to education sales ops, calling teams, or lead management Basic understanding of Google Ads / Meta leads and CRM workflows Will be trained on UAE admissions and operational processes Operations ManagerRole

For Experienced Candidates: 2–4 years of total experience Minimum 1.5–3 years in UAE-focused study abroad operations, education lead management, or call centre operations Hands-on experience managing leads via Google Ads and Meta Ads Prior experience handling small to mid-sized calling teams (5–15 agents) Exposure to CRM-based lead allocation and performance tracking Skill Set / Other Requirements: Strong understanding of call centre workflows, lead funnels, and counselling operations Working knowledge of Google Ads, Meta Ads Manager, and basic campaign optimisation Strong grasp of CPL, conversion metrics, and productivity KPIs Good command over Excel / Google Sheets and CRM tools Ability to manage volume-driven operations with tight timelines Clear communication and cross-team coordination skills Familiarity with UAE universities, intakes, and admission processes (Dubai preferred)